Frequently Asked Questions

Idietera Academy is a learning platform for paid live webinars and recorded courses. You can browse available products, create a student account, complete checkout, and access your purchases from your dashboard.

Public registration is for students only. Tutor accounts are created and managed by the administrator, so tutors should not use the public registration form.

After logging in, go to your dashboard to see upcoming webinars, purchased courses, available recordings, join buttons, and watch buttons.

A webinar purchase includes access to the live session, a certificate of attendance after eligible participation, and access to the recording when the recording is included and published.

The join button is shown only to entitled students and the tutor assigned to that webinar. The platform may show it shortly before the scheduled start time.

When the recording is published, webinar buyers can watch it from their dashboard. Recording availability depends on the webinar workflow and processing time.

A recording is an educational product you can watch whenever you want. After a successful purchase, access is granted to that specific recording.

Yes. A webinar recording can also be sold as a recording when the administrator publishes it in the recordings listing.

No. Recording links, webinar join links, and protected materials are personal to the entitled account and must not be shared.

Access is granted only after the platform receives reliable confirmation of successful payment. Failed, cancelled, or disputed payments do not grant access.

No. Tutor accounts cannot purchase Academy products. Tutors get runtime access only to protected links for webinars or courses assigned to them.

Use the support contact shown by the platform and include your account email, product title, and a clear description of the issue so the team can check your order and access status.

You may receive registration, purchase confirmation, webinar reminder, recording availability, feedback request, support, and account security emails.

Check your spam, promotions, or filtered folders first. You should also check your dashboard because email delivery delays do not remove your responsibility to follow purchased webinars and courses.

After webinars, the platform may ask for feedback to improve future sessions, support quality, tutor review, and topic planning.