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1. Introduction and acceptance
- These Terms and Conditions govern the use of the Idietera Academy platform by students, parents, guardians, and other customers who create an account, purchase a live webinar, purchase a recorded course, access protected learning content, or use any related platform feature.
- By creating an account, completing a purchase, joining a webinar, watching a recording, or otherwise using the platform, the user confirms that they have read, understood, and accepted these Terms.
- If the user acts on behalf of a minor or another person, the user confirms that they have the legal authority to accept these Terms on that person's behalf.
- If the user does not agree with these Terms, they must not create an account, purchase products, or access protected Academy content.
2. Platform role and educational services
- Idietera Academy provides a digital platform for the presentation, sale, delivery, and management of live educational webinars and recorded educational courses.
- The platform may provide technical, payment, access-control, communication, and support tools. It does not guarantee a specific learning outcome, examination result, professional qualification, or suitability of any product for a specific purpose.
- Tutors and instructors are responsible for the educational content they provide, including its accuracy, quality, structure, and pedagogical approach, to the extent that this content is under their control.
3. Products and purchases
- Academy products may include live webinars, webinar recordings, and standalone recorded courses. Each product description may include the title, tutor, date and time where applicable, price, included access, and any practical requirements.
- A live webinar purchase grants access to the live session and, unless stated otherwise, future access to the related recording when that recording becomes available.
- A recorded course purchase grants access only to the specific recorded course or recording purchased. It does not grant access to unrelated webinars, courses, bundles, subscriptions, or future products unless expressly stated.
- Product availability, schedules, prices, tutor assignments, and platform features may change for technical, operational, legal, or commercial reasons.
4. Payments and order completion
- Payments are processed through an authorized payment provider. An order is considered successful only after the platform receives reliable confirmation of successful payment.
- Access rights and entitlements are granted only after successful payment confirmation. Failed, cancelled, disputed, reversed, or suspicious payments may result in denial, suspension, or removal of access.
- The platform does not operate a general wallet, stored-value balance, transferable credit system, or open-ended purchasing credit for Academy products.
- Receipts, payment confirmations, and provider notifications may not constitute tax invoices unless explicitly stated by the platform or the applicable provider.
5. Access rights and protected content
- Access to webinar join links, paid recordings, course videos, and other protected learning resources is personal, limited, non-transferable, and connected to the purchasing user account.
- Users must not share protected links, login credentials, recordings, embeds, course materials, or other restricted content with third parties.
- The platform may use technical measures to verify entitlement, protect paid content, prevent misuse, and restrict access where required.
- Referenced tutors may receive runtime access to protected links for products assigned to them, without needing a student purchase. This access is limited to their assigned products.
6. Live webinars
- Users are responsible for joining live webinars on time and ensuring that their internet connection, device, browser, microphone, camera, and webinar software are suitable for participation.
- The platform may show join buttons only to entitled users and may restrict visibility until shortly before the scheduled start time.
- A live webinar may be rescheduled, delayed, cancelled, or converted to recording-based access where necessary due to tutor availability, technical issues, force majeure, low attendance, legal requirements, or other reasonable operational reasons.
- Participation in a live webinar must be respectful. Disruptive, abusive, unlawful, or unsafe behavior may result in removal from the session and restriction of the account.
7. Recordings and recorded courses
- Recording access for webinar buyers becomes available only after the recording is prepared, reviewed where applicable, uploaded, and published by the platform or administrator.
- The platform does not guarantee that every live webinar recording will be available immediately after the live session. Recording publication may require additional processing time.
- Recorded courses and webinar recordings may be delivered through embedded video, external video platforms, private links, or other protected delivery methods selected by the platform.
- Users may not download, copy, record, redistribute, resell, publicly display, or otherwise exploit recorded content unless the platform gives explicit written permission.
8. Refunds, cancellations, and changes
- Refund requests are assessed in relation to the specific purchase, the product type, whether access has already been granted or used, technical evidence, applicable consumer protection rules, and the circumstances of the case.
- For live webinars, the platform may provide a refund, reschedule the session, provide recording access, or offer another reasonable resolution when the platform or tutor cannot provide the purchased session.
- For recorded courses and recordings, refunds may be limited once access has been granted, especially where the user has started using the protected content, subject to mandatory consumer rights.
- Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection law.
9. Account rules and user conduct
- Users must provide accurate account information, keep credentials secure, and use the platform only for lawful, personal, educational purposes.
- Users must not attempt to bypass payment, entitlement checks, technical protections, access restrictions, or platform workflows.
- Users must not upload, transmit, or communicate unlawful, abusive, misleading, defamatory, infringing, harmful, or otherwise inappropriate content through the platform or related webinar tools.
- The platform may suspend, restrict, or terminate accounts, orders, access rights, or platform features where there is suspected fraud, abuse, security risk, payment dispute, legal risk, or breach of these Terms.
10. Intellectual property
- All platform materials, course materials, webinar recordings, text, videos, designs, logos, software, and related content are protected by intellectual property rights owned or licensed by the platform, tutors, or other rightsholders.
- Purchasing a product grants a limited right to access and use the purchased content for personal learning only. It does not transfer ownership or intellectual property rights.
- Unauthorized copying, recording, sharing, resale, publication, modification, scraping, or commercial use of Academy content is prohibited.
11. Communications and email notifications
- The platform may send transactional emails related to registration, purchases, webinar reminders, access links, recording availability, feedback requests, support, account security, and changes affecting purchased products.
- Users are responsible for keeping their email address accurate and for checking spam, promotions, or other filtered mail folders.
- A failed, delayed, blocked, or filtered email does not by itself remove the user's responsibility to check the dashboard for purchased products and scheduled webinars.
12. Feedback and questionnaires
- The platform may invite users to submit feedback after webinars or courses. Feedback may be used for quality control, support, product improvement, tutor review, and future topic planning.
- Users must not submit unlawful, abusive, defamatory, misleading, or third-party confidential information in feedback forms.
13. Personal data
- Personal data is processed for account management, purchases, entitlement checks, webinar access, course delivery, support, security, compliance, communication, and service improvement.
- The platform may use third-party providers for payments, hosting, email delivery, webinar delivery, video hosting, analytics, or support, subject to applicable data protection requirements.
- Users must not misuse personal data, contact details, tutor information, student information, or webinar participant information obtained through the platform.
14. Limitation of liability
- To the maximum extent permitted by law, the platform is not liable for indirect, incidental, special, consequential, punitive, or economic losses, including loss of opportunity, loss of data, loss of profit, or business interruption.
- The platform is not responsible for user-side technical issues, internet failures, incompatible devices, third-party service outages, or unauthorized account use caused by the user's failure to protect credentials.
- The platform does not exclude or limit liability where exclusion or limitation is prohibited by mandatory law.
15. Changes to these Terms
- The platform may update these Terms for legal, regulatory, technical, security, operational, product, or business reasons.
- The current version is published on this page. Continued use of the platform after an updated version becomes effective constitutes acceptance of the updated Terms, unless mandatory law requires a different process.
16. Contact and final provisions
- Questions or notices about these Terms may be sent to Konordo OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia, email: info@konordo.com.
- If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions continue to apply.
- These Terms form the agreement between the user and the platform for the use of Idietera Academy, subject to any mandatory legal rights that cannot be excluded.